insight.kellogg.northwestern.edu

For Home Deliveries, Faster Isn’t Always Better

Retail customers often prioritize convenience over speed for deliveries that require them to be at home. No, says new research from the Kellogg School. The researchers find that when customers pick ...
Retail Dive

Delivery reliability trumps speed, Macy’s and Ulta execs say

While delivery speed matters, executives at Macy's, Ulta Beauty and other companies say reliability is more important to maintain and grow their customer bases. "If we tell you we're going to get ...
newswise

Boom in Ketamine Clinics and At-Home Delivery Sparks Safety Concerns

Anesthesiologists are urging lawmakers and regulators to act on ketamine use that occurs without consistent medical oversight. Texas is among the states proposing stricter regulations. The boom in the ...
Business Wire

39% of Shoppers Won’t Give Retailers a Second Chance After A Poor Delivery Experience

FarEye consumer survey finds online shopping and at-home delivery appetite continues to grow, delivery experience heavily influences consumer loyalty CHICAGO--(BUSINESS WIRE)--FarEye, a global SaaS ...
WCVB Channel 5 Boston

FluMist available for at-home delivery: What to know

FluMist, a nasal spray flu vaccine, is now available for at-home delivery in 34 states. Experts urge timely vaccination as the U.S. prepares for flu season. New Mexico man risks life to save families ...