Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...
SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...
BT has appointed Nottingham-based creative agency Michon to pilot a branding refresh for a number of its UK contact centres. As the communications giant looks to differentiate itself in the market, ...