Learn how a call center compares with its industry peers, the industry average, and world-class performers for the top call center benchmarks and industry standards. The top call center benchmarks ...

AI-powered analysis of 60 million phone conversations reveals phone lead conversion rates of 37% across industries Analysis of over 60 million phone calls demonstrates that phone conversations remain ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...

The Invoca Call Conversion Industry Benchmarks Report analyzed anonymized contact center data from over 60 million phone calls, across automotive, business services, consumer services, financial ...

SANTA BARBARA, Calif., June 10, 2025 /PRNewswire/ -- Invoca, the leader in AI-powered revenue execution platforms, today announced the release of its Invoca Call Conversion Industry Benchmarks Report, ...