In the early weeks of the administration, an internal ICE memo reported by Reuters and The Guardian laid out an effort to ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement ...

The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award ...

How To Improve Contact Center CX Without Buying New Tech Your email has been sent Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

As Key Bankcontinues to move its platforms and systems into the cloud, it's starting to report tangible results. Last year, the Cleveland, Ohio-based bank fully transitioned its contact center ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Deepgram Aura-2, the World’s Most Professional, Cost-Effective, and Enterprise-Grade Text-To-Speech Model, Recognized for Dramatically Improving Customer and Employee Experiences (CX and EX) The ...