Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. 2021 is going to be the year of conversational skills. Think about how much the pendulum has ...

While Crucial Conversations Online teaches the same award-winning content as the classroom course, it turns traditional online training on its head by harnessing the latest instructional design behind ...

PROVO, Utah--(BUSINESS WIRE)--VitalSmarts, an innovator in corporate training and organizational performance, released its award-winning Crucial Conversations Training 3.0 program in four languages: ...

Have you ever wanted to give a coworker sensitive feedback but decided not to for fear the conversation would not go well? Does it sometimes feel unsafe to share your honest viewpoint because there is ...

Contact centers are the next big thing. Small businesses are either outsourcing to contact centers or operating them. If you outsource this service, it helps to know that your vendor is doing ...

I'm a producer on All Things Considered, so I spend a lot of time listening to people talk — during pre-interviews, in interview tapings and over (and over) again as I edit audio. Despite this ...

Diversity training is more effective when it’s personalized, according to my new research in the peer-reviewed journal Applied Psychology. As a professor of management, I partnered with Andrew Bryant, ...