Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. 2021 is going to be the year of conversational skills. Think about how much the pendulum has ...

While Crucial Conversations Online teaches the same award-winning content as the classroom course, it turns traditional online training on its head by harnessing the latest instructional design behind ...

PROVO, Utah--(BUSINESS WIRE)--VitalSmarts, an innovator in corporate training and organizational performance, released its award-winning Crucial Conversations Training 3.0 program in four languages: ...

Contact centers are the next big thing. Small businesses are either outsourcing to contact centers or operating them. If you outsource this service, it helps to know that your vendor is doing ...

Barbara Winston uses a computer at her home in Northbrook, Ill., on Sunday, June 30, 2024, several days after taking an introduction to artificial intelligence class ...