Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app for affordable prices. Mobile apps are now a go-to for many growing businesses, and for good reasons. Many ...

Hartford Conn.-based Aetna added behavior-based security measures to its customer-facing Aetna Mobile app, The Wall Street Journal reports. The app will continuously monitor user behavior, such as a ...

A phrase I’ve heard throughout the pandemic is that the contact center became the front door for business. While there’s some truth to that, we shouldn’t dismiss the businesses that did keep their ...

What’s the difference between a non-technology company building a customer-facing app and a tech company building and supporting a software-as-a-service (SaaS) product? One might suggest differences ...

Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

Cash App, a popular platform used to transfer money, faces paying out up to $120 million in refunds and other redress to harmed customers, plus $55 million in penalties, relating to its troubling ...

A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer profiles. Then, these profiles are used to build campaigns and ...