Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

SoundBite's Proactive Customer Care Solutions include SoundBite's Preference Center, which enables organizations to capture, manage, and honor consumer opt-ins and channel preferences for each of ...

FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology, today unveiled a series of innovations that will change the way companies approach customer care ...

Contact Solutions, a provider of cloud-based customer care solutions, has released the latest version of its My:Time mobile customer care solution, My:Time 2.1. A patented mobile care solution that ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

Actionable intelligence specialist Verint Systems announced its acquisition of Contact Solutions, a provider of real-time, contextual customer care solutions. Verint’s solutions are designed to ...

To view the multimedia assets associated with this release, please click: http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

Remember the last time you wrote a letter to a company regarding a product or service you purchased? No? You’re not alone. These days, most consumers are saying goodbye to “traditional” forms of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The past few years have tested the flexibility and resiliency of the insurance industry, and ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today announced that it has signed an agreement to acquire BeVocal, ...

Toronto, Ontario, July 16, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- flooidCX, Corp.(FLCX) announces that Daymak Inc. has chosen flooidCX’s Resolution1 customer care and feedback solution to manage ...