TROY, Mich.--(BUSINESS WIRE)--As the pharmacy business continues its transformation from the corner drug store to a multi-channel hub of healthcare services and digital tools, one thing has not ...

DELMAR—At Kelly’s Pharmacy, customer service extends far beyond dispensing prescriptions. With locations in Greenville, West Coxsackie, and Delmar, this family-owned independent pharmacy has built its ...

Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

Intermedia Interaction Analytics™, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key words and phrases ...

As the pharmacy business continues its transformation from the corner drug store to a multi-channel hub of healthcare services and digital tools, one thing has not changed: personal interactions with ...