Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature basically allows a company to identify ...

Take a look around any airport, shopping center, or restaurant and you're bound to see people using anything from mobile phones to BlackBerries to pagers to access both voice and data services. As ...

After profiling a supplier and its products, I find it really interesting to speak with on of their customers. I've spoken with the good folks from Splunk many times (see Splunk adding end-to-end ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

Context creates a “big picture” that helps us interpret individual data points and take appropriate action in support of our customers. Fighter pilots use situational awareness. Party planners rely on ...

Doha: Ooredoo has launched a new service on its popular ‘My Ooredoo’ website portal, which gives customers a dedicated place to contact the company, register issues and receive feedback. Recognising ...