President of McorpCX and global CX influencer, helping companies radically improve how they connect with (and profit from) their customers. You’re almost certainly hearing a lot about digital ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

As a Co-Founder at Innowise Group with 20-year experience in software engineering, Pavel loves helping businesses grow through technology. It is uncommon for people to contact their banks unless they ...

“Customer experience” has become an industry buzz phrase over the past year — and it has led many leading convenience store chains to enhance, and sometimes even reinvent, the experience their ...

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Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Digital twins of physical products and ...

Several years ago, a reputable European bank recognized the urgent need to modernize its digital offerings. In particular, their existing mobile banking application was outdated and held a mediocre ...

With traditional banks facing disruption from fintech firms and a customer base with a low tolerance for subpar digital experiences, the need to deliver a good customer experience has almost become an ...

Ikea is known for its well decked out stores that offer plenty of ideas on furnishing one’s home, but the Swedish retailer is increasingly focused on delivering an omnichannel experience shaped by ...