PENSIONER Rick Weightman couldn’t fathom why £10 kept coming off his prepayment meter every time he topped up. He thought it was a meter mistake, but EDF was charging him for an old debt back in 2018 ...

It took years to sort the mess after Libby Graham was mistakenly forced onto a pay-as-you-go meter – but no one has taken ...

I paid monthly by bank transfer yet it is demanding an overdue sum I rented a flat for five years and paid monthly bills to the energy supplier EDF, and had regular meter readings taken. I moved out ...

EDF Energy will pay £350,000 after missing its target to install smart meters for customers last year, regulator Ofgem said. Ofgem found that EDF failed to meet its annual installations target for ...

A single mother-of-one says she and her little boy went without heating for ten days after energy company EDF went into her home and installed a pre-payment meter without her knowledge while she was ...

A Fishponds woman has been left upset and frustrated after EDF failed to deliver on a pre-Christmas promise of £100 in credit. Jessica Lockier took up the special offer from the power company, which ...

An EDF smart meter wasn't able to decide if family were £1,700 in debt or owed £3,000 for energy bills, they have told the Independent. EDF smart meter customers have issued a warning - after a mix-up ...

Energy supplier EDF has made an app that enables customers to submit meter readings by using the camera on a smartphone. Customers can take a snap of their electricity and gas meters and send it ...