Does it pay to speak English? This column by Mehtabul Azam, an economist at the World Bank, Aimee Chin, Associate Professor of Economics at the University of Houston, and Nishith Prakash, Visiting ...
I've been debating whether to release this column for months because this is one of my more controversial topics: customer service jobs being filled by nonfluent-English-speaking people. I must sound ...
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