CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

(MENAFN- ForPressRelease) Faveo Servicedesk is proud to announce that it has been awarded the prestigious Bronze ITIL Tool Accreditation for both Incident Management and Service Request Management by ...

IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. IBM today will make ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

We believe that irrespective of whether it's 19th century or the 21st, what customers want most is to be heard, remarks Bala Ramaiah, CEO of ISSQUARED. Steered by this mantra, ISSQUARED steadfastly ...

Technicolor is a name instantly recognisable to any movie fan. The company pioneered one of the most successful methods of colour film processing, and now operates from 58 sites worldwide supplying ...

ITIL practitioners say that ITIL support products have made important advances in recent years but have a considerable way to go. Tom Holmes, vice president of technology operations at JM Family ...