Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

Gone are the days when a call to a company helpdesk provided you with direct contact with an operator or other live employee. Their places in companies’ contact and call centers are now occupied by ...