SANTA BARBARA, Calif.--(BUSINESS WIRE)--Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in ...

Findings show a path to more effective and efficient ITSM operations through generative AI AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds, a leading provider of simple, powerful, secure observability and ...

A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Carolyn Shapiro is a freelance journalist based in Burlington, Vt., with expertise in covering business and technology, health and science, consumer issues and the food industry. Phil Goldstein is a ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today released its 2025 ITSM Report, which outlines a clear delineation between Information ...