Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...

As chief product officer at Huge, Chidi Achara sits at the intersection of technology, design, and human behavior—a confluence of areas that the design and tech company is facing with a framework they ...

IT Max Global and Microsoft UAE showcased how agentic AI and Copilot technologies are transforming customer experience from ...

Intelligent systems must make reasoning visible, surface trade-offs, and signal uncertainty. For all the hype around artificial intelligence, the real constraint on its impact at work is not the ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, a global AI company, has been named a finalist in The 2024/25 Cloud Awards program in the HR/HRMS Solution category for its Intelligent Talent Experience ...

Chris Caldwell, President and CEO of Concentrix, to discuss AI's transformative impact on the customer experience Company to showcase leading-edge technologies at Stand 0404-16, FIL1 Pavilion 1 ...

iX Hello offers an out-of-the box solution for businesses to create virtual assistants for countless use cases — from data analysis to rapid language translations to internal self-service chatbots and ...

Durham, North Carolina--(Newsfile Corp. - October 10, 2024) - Building on a successful collaboration with RozieAI, which had previously helped modernize Air Canada's contact center, the airline sought ...

HOLMDEL, N.J., Oct. 17, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has ...