Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Direct communication is needed for successful feedback, but tattling is different. It is more like reporting someone's wrongdoing. It can be malicious, meant to get someone in trouble, or to hurt ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

A few weeks ago, I was speaking at a conference in Las Vegas and a few weeks after that, I got to see the results of the evaluations that were done at the end of the presentation. When I opened the ...

Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you’ll need to give some negative ...

Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to ...

Some 28 years ago, fresh out of Brown University, Jeff Wetzler found himself in his boss’s office seeking information. I nstead of a straightforward answer, he got a scolding from his manager. “Why ...

Eliciting and receiving feedback from clients is an essential part of cognitive behavior therapy (CBT). We therapists aren’t mind-readers, and, because we’re only human, sometimes we make mistakes.

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...