If you are analyzing the performance of your business, then keeping track of key metrics is essential. Client Relationship Management (CRM) software is a tool used to integrate data from various ...

As we have traversed from Universal Google Analytics to Google Analytics 4, many of us have been painstakingly transitioning tracking metrics to adhere to our new way of data analysis. On the bright ...

Case Status is launching a new client interaction analysis tool. The tool is designed to improve client satisfaction through proactive outreach. On Thursday, client engagement platform Case Status ...

Before call tracking and digital marketing tools were commonplace, businesses relied on customers to track ad effectiveness. When the phone rang, they’d ask, “How did you hear about us?” and hope the ...

A well-maintained customer relationship management system is the heartbeat of a thriving coaching business. A CRM houses customer data, but it should also tell the story of your relationships, your ...

Screenshot of Case Status' Enhanced Message Triage Filters feature. Courtesy image. On Wednesday, client engagement platform Case Status announced the launch of its gen AI-powered feature for ...

The traditional model of legal practice often left clients in the dark-waiting for phone call updates, unsure of next steps, ...

Everyone can use someone to talk to these days, especially in the comfort of your own home. BetterHelp understands that everyone is a work in progress, and it’s been guiding over 5.5 million ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...