The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

FLUSHING, Queens (WABC) -- Police are searching for the angry customer who went on a wild rampage inside a Queens spa this week. The attack happened at Tao Spa Bodywork in Flushing just before 11 p.m.

Dozens of angry customers shared their frustration on Saturday morning after they were unable to access their online banking.

When you arrive at Bank of America’s new-employee boot camp at the New York Hilton Midtown, you’ll find a VR headset waiting for you. Slide it on, and you’ll be confronted with an angry customer, ...