When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

Savvy executives who are well-versed in the job interview process know they’re on the clock in hiring potential top talent, and that goes double for the short period of time both parties have for a ...

The importance of getting the recruitment process right cannot be overstated for a startup venture or small business. Each staff member can have a major impact on the overall business performance.