CREF opens national search for executive director. For more than 35 years, the Collision Repair Education Foundation (CREF) ...

Getting credit for work technicians already perform is lifting margins and laying the groundwork for future acquisitions.

Every collision repair moves through five stages, and the same trouble spots turned up at the same stages in independents and ...

Weaver and IBIS’ Robert Snook make the case for leaders telling hard truths, hiring for tomorrow, and treating employees as ...

A strong El Niño typically steers storms south, and shops say severe weather can stall work before it arrives.

Michigan’s new dealer data law limits who can access certain information stored in vehicle dealers’ computer systems. It does ...

Odessa shop owner Gilbert Ramirez says turning good ideas into lasting processes takes trust, team buy-in, and daily ...

Clearing personal data and parts cart storage, two newer total-loss charges, are paid 37% and 33% of the time.

Speakers urged shop leaders to turn industry headwinds into action through peer connections, targeted technology, and clear ...

A two-shop Leesburg independent built on OEM certification keeps customer contact personal and lets software handle parts and ...

Plus, Crash Champions opens in Spring Hill, Jacobus CARSTAR turns 50, and NABC Recycled Rides gifts five vehicles.

Higgins on budgeting, parts margin leaks, consolidation, and why independent shops have an edge over bigger operators.