NFC is giving physical products a secure digital identity. With the right experience layer behind it, the product itself can ...

The research suggests that a majority of customers are frustrated by their favorite brands failing to adequately reward their loyalty, with some of the problems being surprisingly basic.

AI accuracy was never really the issue. Decision accountability is. Accountability is something you design into an operating ...

Fanatics has partnered with OpenAI to introduce an artificial intelligence-powered shopping feature designed to make it easier for sports fans to discover and purchase merchandise across its online ...

The Federal Trade Commission (FTC) and 20 states on Monday sued Dollar General, accusing the budget retailer of charging ...

Bonobos launched its new Shopify-powered website on the morning Ellen Pope walked onto the Total Retail Tech stage in Dallas ...

A board asking about next year's capital budget, residual value exposure, or when to replace the tractors and box trucks that keep shelves stocked is asking a forecasting question. Most retail finance ...

The future of e-commerce may be increasingly agent-driven, and this should inspire retailers to be proactive about their AI ...

Shein has agreed to pay $100 million to settle an investigation by the U.S. Federal Trade Commission over delivery delays and ...

Creator marketing falls apart when attention gets mistaken for preference, and activity for impact. Stop asking "did it go viral?" Start asking "is the brand stronger because of it?" ...

Physical intelligence will give retail AI systems the reliable data streams they need to see what's missing before it matters ...

Apparel doesn't just adopt more AI, it gets more out of it. Forty-one percent of apparel organizations report gains in competitive positioning and 41 percent in workforce morale, both the highest of ...