Massachusetts utilities company National Grid is once again the target of criticisms from customers over billing practices.

Thunderstorms moving across Rhode Island and Massachusetts have brought heavy downpours, strong wind gusts and even ...

National Grid said the monthly bill of an electric customer using 600 kWh will increase from $179 last winter, to about $293 for this winter.

As of August 2024, National Grid said about 160,000 customers in Massachusetts received the discount rate. The company estimates that about 390,000 households in its territory are likely eligible.

BOSTON — National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures.

National Grid is aiming to help customers better read and understand their bills with a new design. Over Memorial Day weekend, National Grid will upgrade its billing system with “an easier-to ...

The state’s offshore wind ambitions face fresh delays, pushing deadline for new power purchase agreements at least to year’s ...

A new, tiered discount rate program that National Grid said is a first for Massachusetts would cut monthly electricity bills from 32% to 55%. Customers earning 60% of the state median income or ...

National Grid spokespeople say the company has bargained with Local 12003 and 12012 over many years. In 2016, the company says it acquiesced to the union's demands on health insurance and pensions ...

Massachusetts man who owed money to National Grid, faced ‘harassing’ calls scores win in Appeals Court He has argued the debt collectors’ calls invaded his privacy, caused him emotional distress ...

Massachusetts has penalized National Grid $750,000 for what the state calls the utility's inadequate preparation and response to a destructive 2017 wind storm. The state Department of Public ...