The New Customer Service Skill: Answering the Phone
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YouTubeShep Hyken: Customer Service & CX Expert
The New Customer Service Skill: Answering the Phone
This article answers the question: Why is answering the phone a critical customer service skill for employees today? Answer: Answering the phone is a critical customer service skill because customers still prefer it for support, and failing to respond creates frustration and signals that the company doesn’t care. Read the full article here ...
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