In an emergency when lives are at risk, FDNY dispatchers are the first response, collecting information and making sure help is getting where it needs to go, as quickly as possible. EMT Dale Bartolomeo with Emergency Medical Dispatch says dispatchers are the “silent heroes.” For National Public Safety Telecommunicators Week, we thank our dispatchers who answer thousands of calls each day. They are unseen, but they always provide a comforting presence, and often, lifesaving instructions. “You’re

“Fire, EMS and dispatch did an extraordinary job rescuing a number of civilians including an incredible roof rope rescue on the 20th floor. I cannot emphasize enough the extraordinary work of our members in unbelievably dangerous conditions,” said Fire Commissioner Laura Kavanagh on the efforts by FDNY members at 3-alarm fire at 429 East 52nd Street in Manhattan on Saturday, November 5th. | New York City Fire Department (FDNY)